Privacy policy

rental-assistant · Last updated November 14, 2026

rental-assistant is a maintenance-messaging service operated by Scott Martin, a sole proprietor. This policy explains what information the service collects, how it is used, and the choices you have.

Information we collect

• Contact details your landlord provides when enrolling you, such as your name, mobile number, and rental unit.
• Messages you send to the rental-assistant number, including text and any photos you attach.
• Message records such as delivery status, timestamps, and your opt-in and opt-out history.

How we use it

We use this information only to run the maintenance program: to answer questions about your unit, record maintenance reports, alert your landlord, carry out repairs your landlord approves, and keep a record of consent. We do not send marketing messages.

Who we share it with

We share information only with your landlord and with service providers that operate the service on our behalf, such as our SMS provider (Twilio), our hosting provider (Render), and an AI service used to interpret maintenance messages. These providers may use the information only to provide their services to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell personal information.

Retention and security

Data is stored with access controls on US-hosted infrastructure. We keep it only as long as needed to provide the service and resolve maintenance reports, then delete it unless the law requires otherwise.

Your choices

Reply STOP at any time to stop receiving messages. Reply HELP for help. To ask what information we hold about you, or to request that we correct or delete it, text the rental-assistant number or ask your landlord to contact us.

Changes

We will post any changes to this policy on this page and update the date above.